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Virus Alert – Metropolitan Police Virus | Removal Instructions

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Virus Alert – Metropolitan Police Virus / Scam Alert & Removal Instructions

The Metropolitan Police virus is becoming quite a common sight again recently. This virus can be caught in many of the usual ways such as downloading music, through your e-mail and also from websites infected with malware etc.

This virus can be quite a tricky one to remove, mainly for the reason that as soon as your computer boots up, it will take away all functionality by removing your desktop and taskbar, and will also prevent you from using the task manager. (Also with certain strains of this virus you will not be able to access safe mode and the PC will either freeze or keep rebooting).

Screen-shots of the Metropolitan Police Virus and UKash Virus can be seen at the bottom of this post.

 

Metropolitan Police Virus Removal Guide

There are several methods you can try to remove the Metropolitan Police Virus which include the methods listed below.

Method 1 – Safe Mode

Power on your PC and bring up the advanced boot options by hitting the relevant function key (usually the F8 key) before the operating system starts to boot up.

Once the advanced boot options menu is shown, select the option ‘Safe Mode’ and hit the enter key (using the keyboard up and down arrows). The system will then start to boot loading all of the basic processes that are required. Once the system has booted in safe mode then go to the ‘system restore’, located (Start Menu > All Programs > Accessories > System Tools > System Restore) depending on what operating system you are on. Follow the instructions provided and select a restore point which is before you were infected by the virus. The system restore will then restore your PC to the date that you selected and will shut down and reboot during the process.

Also just as a side note for less experienced people, system restore does not restore your documents and files, it only affect software and programs that were installed or changed since the restore date.

If System Restore doesn’t work or if it doesn’t have any restore points to restore to then try and run a virus scan on your computer using your anti-virus program. If you don’t have an anti-virus program on your computer then the easiest way would be to log on to a different PC and download one, then save it to a removable drive such as a USB drive or a CD depending on the size of the anti-virus program.

If Method 1 – safe mode doesn’t work to remove the Metropolitan Police Virus then follow method 2.

 

Method 2 – Safe Mode with Command Prompt

On start-up bring up the advanced boot options by hitting the relevant function key (usually the F8 key) before the operating system starts to boot.

Once the advanced boot options menu is shown, select the option ‘Safe Mode with Command Prompt’ (using the keyboard up and down arrows). The system will then boot with a command prompt. Once the command prompt is on the screen type “explorer.exe” and hit the return or enter key, this will give you your on screen display again. Once you have your on-screen display back then go to ‘backup and restore’ depending on what operating system you are on. Run a system restore to a date before you had the virus. The system restore will then restore your PC to the date that you selected and will shut down and reboot during the process.

Also just as a side note for less experienced people, system restore does not restore your documents and files, it only affect software and programs that were installed or changed since the restore date.

Once the system restore has completed you should run a virus scan on your machine to check that your computer is malware and virus free. I would suggest downloading and using Hitman Pro for a one time scan, which you can download from here.

If for any reason the system restore doesn’t work, or if your system doesn’t have any restore points to restore to, then follow method 3.

 

Method 3 – Virus Scan and Removal

Follow the start of method 2 and boot your system up with the command prompt. Once you have the command prompt, type ‘explorer.exe’ and hit enter. This will give you the visual display.

Once you have the display up then open your anti-virus software that you have installed on your PC and then try and run a virus scan on your computer. If you don’t have an anti-virus program on your computer then the easiest way would be to log on to a different PC and download one, then save it to a removable drive such as a USB drive or a CD depending on the size of the anti-virus program.

 

Method 4 – System Configuration Menu

Go to the start menu and select the ‘Run’ tool (Start Menu > All Programs > Accessories > Run). Type ‘msconfig.exe’ in the input box and then click OK. This will bring up the system configuration menu, in this menu select the diagnostic start-up and then restart your computer. This will load only the basic devices and services required for the system to boot and run. Once the computer has restarted, run a virus scan on your PC and remove all the detected viruses via the anti-virus software. Once the anti-virus has finished removing all the malware, open up msconfig again and set it back to ‘Normal Startup’ and restart the computer and the virus should be removed.

 

Finally

If none of the options above work to remove the Metropolitan Police Virus then I would suggest that the simplest way to continue would be to reinstall the operating system, ensuring that you have backed up all of the important or needed data off the hard drive and then restoring it all on the fresh installation.

Images and screenshots of the Metropolitan Police Virus / Malware Scam

Police VirusMetropolitan Police Virus
 

Microsoft in the Process of Attempting to Disable Zeus Botnet

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Microsoft is in the process of a global operation in conjunction with financial services in an attempt to disable botnets powered by Zeus Malicious Software, which are believed to have been responsible for the theft of millions of pounds.

Microsoft has marked out that this operation is the “most complex effort to disrupt botnets to date”. However even though Microsoft have begun the operation to bring down the Zeus powered botnets,  Internet Security company Sophos have stated that they have not seen any kind of “significant disruption” to the illegal cybercrime networks.

The details of this operation were given by Richard Boscovich the senior attorney for Microsoft’s Digital Crimes Unit in Microsoft’s official blog.

Also written in Microsoft’s blog is that for this operation they are focusing on botnets using Zeus, SpyEye and ICE-IX variants of the Zeus family malware, which are known to cause the most public harm and which is believed to have caused around half a billion dollars worth in damages.

Microsoft Telephone Scams

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Recently there has been another spout of telephone scams targeting PC users pretending to be from Microsoft and that you have errors or a virus on your computer which they can remove. After requesting that you check log files on your computer, they will talk you  through installation of software to allow them access to your computer.

This group of people are not members of Microsoft and may ask you to pay a fee or they will install malicious software on your PC which will either track your keyboard inputs so that they can acquire your bank details, or invoice you for payment which may request your bank details.

We suggest that you inform all members of staff, family and friends so that they are aware of this scam, as we are aware of many businesses and individuals who have already fallen for it.

If you have been approached by these imposters and have allowed them access to your PC then you are at risk, you should monitor your bank account finances very carefully over the next few months and you should warn your bank that your security has likely been compromised.

(We can offer a service if you have been affected by these cyber criminals to remove the software they have installed onto your machine)

Remember, Microsoft does not make unsolicited phone calls to help fix your computer, they will never ask for bank account details for any reason and they will never phone to say you have won something.

If you have been caught out by one of these scams and you think your PC may have been compromised then you can contact us using this form and we will do a thorough check up on your PC and ensure that there is no malicious or unwanted software on your PC that may harm or steal your data.

 

Update – These calls do not only impersonate Microsoft, they have also been caught impersonating a company called Alien Touch.

 

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Google Redirect Virus Removal

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Google Redirect Virus Removal

The Google Redirect Virus is definitely in my top ten of annoying viruses. The main reason for this is that generally the first thing that I do as soon as I discover a virus on my system is to Google how to remove the virus. Of course this doesn’t work as you can’t get to the sites you want to get to.

Quick Explanation of the Google Redirect Virus and how it works

The main purpose of the Google Redirect Virus is to send you to websites which are either fake or they will contain other forms of malicious viruses which may have an impact on your system. These websites may also try and get you to buy products (and in the process collect your bank details and personal information).

An example of the Google Redirect Virus in action

Let’s say you are doing some research on something you are writing about, and you decide to search for it on Google. You will receive the list of search results as normal, but as soon as you try to click on one of the links, it will redirect you to another random site which has no relevance to what you are searching for in the first place.

How to remove Google Redirect Virus

Download TDSS Killer from this link:

http://support.kaspersky.com/downloads/utils/tdsskiller.zip

If you are unable to download the file because of the virus then I would suggest downloading the application from a different computer and then save it to a USB drive or CD and launch the file from there.

Once the file has downloaded, you will then need to extract the contents of the file. (I would suggest extracting to your desktop).

Once the files are extracted open theTDSSKiller.exe file. A window will then pop-up as shown below:

Click on the Start scan button, and the scan will begin. It will then check your computer for virus infections.

Once the scan has finished, the next window will pop-up showing you all of the viruses, malware and security threats that it has found from the scan. In this window there will be a dropdown menu next to each threat found. In this menu you can select what action to take on each of the security threats detected. In the dropdown menu you will have a choice of:

  • Skip
  • Cure
  • Copy to Quarantine
  • Delete

I would suggest selecting the delete option for any of the items that have been branded as malware by TDSSKiller. Sometimes if you just select Cure then it may come back with an error saying that the item couldn’t be cured.

Once you have selected the actions to take on the infected items, click on the continue button. TDSSKiller will then apply the actions that you have selected on the previous window, and will then pop-up with another window once finished to let you know whether the files have been disinfected or deleted.

Now close TDSSKiller and open your Internet browser and go to Google. Then try searching for something and clicking on a search result to check if your PC is clean.

If you think your PC may have been infected by a virus or another form of malicious content then you can contact us by clicking the link below and filling in the form and we can with your permission log on to your PC remotely and do a thorough check up on your PC and ensure that there is no malicious or unwanted software on your PC that may harm your computer or steal your data.

PC Check Up